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Handling complaints
Handling complaints
Receiving a complaint can be difficult and distressing. This section offers practical advice for doctors about the NHS complaints procedures and guidance as to the best ways to resolve complaints.
Advice articles
- The importance of reviewing a complaint - 2 June 2008
- Act on complaints at the first opportunity - 30 October 2007
- Report highlights importance of reporting incidents in primary care - 25 October 2007
- Writing a response to a complaint - 1 August 2007
- NHS complaints procedure– local resolution - 1 August 2007
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Case histories
- A complaint resolved - 1 November 2003
- Repeat prescribing errors - 1 January 2002
Advice calls
- Complaint about lack of appointment availability - 1 July 2001
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